Achievement Assessment
| 55 - 60 | WISDOM |
81 - 100% | A TQM
Company. A recognised Guru (Has someone cheated in the marking?) |
| 45 -54 | EMPOWERMENT |
51 - 80% | A World class operation with some improvements still left to make. The majority of employees feel enabled to make improvements |
| 33 - 44 | ENLIGHTENMENT |
26 - 50% | Realisation that continuous quality improvements have been made and some benefits are visible. Programme needs careful control here or it will falter. Typical time elapsed from start of programme is at least two years |
| 25 - 32 | AWAKENING |
11 - 25% | You are seeing first signs of improvement. Active promotion of continuous improvement is having an effect. A small number of quality champions appearing. |
| 12 - 24 | UNCERTAINTY |
6 - 10% | Significant line management commitment is required at this stage to overcome resistance to change. |
| 00 - 11 | NONE |
0 - 5% | No comprehension of quality as a management tool. Tendency to blame quality control for quality problems. The receiver is knocking at the door. |