TQM is very much a way of life, a process that affects the whole culture of the organisation. To many it is just common sense, - the trouble with this is, that common sense is not very common!!
TQM requires a change of attitude and behaviour that for many people is extremely difficult. We all know what should be done - "do unto others, as you would have done to you", but we find it hard to do it ourselves.
The objectives of introducing a Total Quality Management programme are many and varied, they include meeting customer requirements (both internal and external), improving employee satisfaction, reducing errors/rework/omissions and increasing profits. For every company these objectives will have different starting points. It is the culture of the company that determines the start and the vision of the company that determines where it is going. TQM provides this vehicle.
BEL are able to assist you in the development of a programme that fits the specific culture of your organisation. This will include obtaining management and staff commitment, setting up the appropriate TQM structure, identifying the projects for improvement and developing a three year budget.
During the process we will assist in providing awareness workshops and training in the tools and techniques of TQM.
Measurement of your company's quality programme may be very subjective, however by utilising the proven Business Excellence Model from the European Quality Award model, or the simple TQM Measurement Matrix BEL developed for the European Construction Institute, you are able to objectively measure your performance and benchmark against other companies, thus allowing identification and planning of your future TQM requirements.
Business Enhancement Ltd provides Consultancy on every aspect of Total Quality Management based on proven expertise from a variety of Business Areas. We are able to provide a number of services involved in the introduction of TQM into Company Operations.
Business Enhancement Ltd. was the consultant chosen by the EU/EFTA organisation to develop and implement the National Quality Award for the two countries Hungary and Slovenia, where both private businesses and governmental departments were educated and trained in the application of the BEM, and how to consistently measure the operational performance using the BEM criteria.
Business Enhancement Ltd provides the following Total Quality Management services based on proven expertise from a variety of business areas.Undertaking Special Projects, such as:
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Confidential Surveys of Staff's and Customer's perceptions of the Company |
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Developing a Tailor-made Programme meeting present Company Culture |
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Preparing a Proposed Budget |
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Quality Cost Performance Indicators and Measurement |
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Business Excellence Model - European Quality Award Model Consultancy and Measurement |
Advice and Assistance in:
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Setting up the TQM Process |
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Developing Company Vision, Mission and Values |
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Setting up the Steering Group to oversee the programme |
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Running Company Quality Awareness Lectures |
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Setting up and running Quality Improvement Teams |
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Developing "Cultural Change" |
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Measuring the Progress and Bench-marking EQA/BQA/ECI Matrix |
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Promoting and Publicising the Programme and Results |
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Improving Company Communications |
Arranging Training Courses in:
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Team-work |
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"Tools and Techniques" for Problem Solving |
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Leadership Skills for Management |
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Business Excellence Model - National or European Quality Award Submission |
These pages are an extract from the Measurement Matrix booklet, please Contact BEL for a free copy of the booklet.