In addition to making corporate information available on line and providing advanced ways of retrieving it we also need to capture "Know How". Which is knowing the way things are done in the organisation. This covers five Key areas:
Information gathering and getting the right information to the right people at the right time
Managing the way the business is organised - departments/ teams - to meet objectives
Operating the key business processes effectively to meet Objectives
Meeting job/ customer requirements
Solving real business problems