Scope of results will take account of the extent to which the results cover all relevant areas of the company, with a full range of results, relevant to the criterion are presented and understood. As the flowcharted management system applies to all activities, the scope of resulting improvements will apply to all areas of the company and be understood by the teams who set the result indicators.
Customer Satisfaction: Judge for yourself on the simplicity of the IMS Process Flow Charting which provides up to 25% more productivity across the board, and up to 40% more in repetitive areas with increased accuracy. Are you using the latest simple but effective technology to support your staff in the dealings that they have with the customer. Intranet technology is available to all. Have you automated your complaints system and integrated it into your normal workflow patterns with automatic flagging of complaints to identified staff after a lapsed period.
People Satisfaction: Do your staff feel that they are being given the best tools available to do the work? Does your staff know how the company operate, have they contributed to the work flow?
Impact on Society: Do you have a best practice i.e. The Intranet Process Work Flow Management System that you may demonstrate to interested parties. The Intranet Management System is able to be used as a paperless system, and is a more efficient use of time. Does your staff have ready access to the voluminous regulations required, and are they easily searched for key information.
Business Results: Process workflow charting provides up to 25% improvement in productivity across the board, and up to 40% improvement in repetitive tasks