BEL is essentially a service provider, and although it has a variety of products we need to interface with our customers to deliver those products. The BEL Customer Care Policy will therefore be supported by our Quality Policy, which is:
BEL is committed to the continuous improvement of the quality of our services. We will consistently understand and meet the requirements of our internal and external customers.
These requirements will be clearly defined and communicated for each and every project we undertake. We will organise, plan and execute our work to conform to our customer's requirements at all times.
Working together, we will strive to perform each task right first time, every time
The Quality Policy is the most important policy for our business and because of this, it is printed on the back of our company business cards, which help to remind our staff and most importantly of all our Clients of our commitment to our Customer requirements
BEL is committed to providing the best Customer Care possible, and to support this we have included within our Standard Terms and Conditions of Contract section 5 Warranty the following:
If during the provision of the Services or within six months after completion of the Services, the Client establishes that any part of the Services has not been carried out with such skill, care and diligence and, in consequence, is defective then BEL shall promptly reprovide that part of the Services free of charge.
Responsibility
The Managing Director has the ultimate responsibility for the quality of the services and Customer Care provided by BEL.
Project Directors are responsible for interfacing with the Customer and providing regular updates to the customer on project progress.
Customer Care is the responsibility of all members of staff in the performance of their work.
This Policy Statement will be reviewed dependent on changes in Legislation, and take cognisance of practical experience